Claims examples

In Ship agency

04/04/2019

Email fraud

A ship agent received an e-mail from who they thought was their principal, but the agent had failed to notice that the e-mail address was slightly different to the correct address. The e-mail notified the agent that the bank details of the principal had changed and that funds were to be sent to the new bank account. The new bank account was in a different country with no apparent link to the principal.

04/04/2019

Passport perils

A cruise ship called at one of the Canary Islands. Prior to the ship’s arrival, the agent provided the Spanish border authorities with a passenger list indicating 15 South American nationals would be among those landing.

31/10/2018

Sail storage failure

An agent was appointed by the owners of a sailing super yacht calling at a Mediterranean island. The owners required two spinnakers to be taken off the yacht and forwarded for repairs at another port. The agent was asked to arrange temporary storage until the repairs could be organised.
10 containers go too far

31/10/2018

10 containers go too far

A ship agent in Central America was arranging for a ship to call at two separate ports before the final destination. Shortly before loading the agent received revised instructions that 10 containers originally destined for the final discharge port should be unloaded at the second from last port.
Lost overboard

01/11/2018

Lost overboard

A ship agent in the Far East arranged for a boat to deliver spare parts to a ship. Unfortunately while attempting to deliver the spare parts the small launch partially capsized and the heavy parts were lost overboard.

01/11/2018

How much coal?

A ship agent in Australia was responsible for passing instructions to the Master of a bulk carrier received from both the ship owners and the shippers regarding the quantity of coal to be loaded for carriage to...

01/11/2018

Bill for a buoy

Canal transit agents represented a ship that collided with a buoy. The canal authority sent an invoice to the agent for the damage of US$ 225,000. The owners disputed the amount of the invoice and told the agent to negotiate with the authority.

01/11/2018

Fraud Watch

A ship agent received a request from a ship owner to deliver cash to Master of US$ 45,000 during a forthcoming call. Funds were remitted and received by the ship agent.
Manifest mistake

24/04/2018

Manifest mistake

A liner agent was responsible for cargo booking, ship handling and the completion of documentation on behalf of their principal. On six separate occasions during a three month period the cargo manifest had been incomplete on the line’s system.
Agent in the dock

24/04/2018

Agent in the dock

Port agents in Hong Kong represented a container ship calling at Kwai Chung Container Terminal. Once discharge and loading operations were completed the ship sailed for her next port, Shanghai. During the call a service engineer had disembarked to return to his home town.

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