Claims examples

In Ship agency

Premature pilot

24/04/2018

Premature pilot

A port agent was nominated by the charterers in respect of the loading of a cargo at an Australian port.

24/04/2018

Soggy seeds in salvage sale

A cargo recovery agent was engaged in relation to three containers of seeds that had arrived wet. The cargo had a total value of US$145,000.

24/04/2018

Dunnage disposal

A ship agent in Australia was asked by their principal to arrange for the disposal of dunnage and other materials related to the packing of cargo upon the ship’s arrival. Australia has strict local quarantine regulations.

27/09/2017

Turkish trouble

The Turkish office of an international agency group was appointed to handle a ship’s call at their local port. The owner was an existing customer of the group but had not called at that Turkish port before. Turkish regulations prohibit any vessel directly or indirectly related to the Republic of Cyprus from calling at Turkish ports.

27/09/2017

Not so peachy

A clerical error by a ship agent meant that the temperature on a reefer container, carrying a shipment of peaches, was set at 5.5C instead of 0.5C. The shipping line passed the cargo claim of US$59,000 to their agent. The agent settled the claim and was reimbursed by ITIC

27/09/2017

All in the timing

A ship agent was advised by the local pilots’ association that ships arriving or departing the port needed to give two hours’ notice for pilot services instead of one.

13/04/2017

The forgotten tug costs

A Scandinavian port agent was asked by the owners of a ship to provide a proforma disbursement account for a call at their port.

13/04/2017

An underestimated letter of guarantee

A South American port agent acted for a ship that discharged a bulk cargo at his port. There was a cargo shortage in an amount that exceeded the customs allowance, which meant that there would be customs duty and possibly a fine to pay.

20/09/2016

Wrong holds

A ship agent issued bills of lading in respect of a cargo of different types of coal being transported to Canada. Due to human error, they confused the holds and indicated on the bills of lading that Coal Type A cargo was in holds 1, 3 and 5 and Coal Type B cargo was in holds 2 and 4. However, it was actually the other way around.

20/09/2016

Costly storage

A ship agent failed to spot that a bill of lading had specific instructions to arrange the delivery of 10 containers of cargo to the port’s free zone, where the consignee would have enjoyed a free storage period of 21 days from the port authority.

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