Claims examples

In Ship agency

01/03/2011

Defrosted Shrimps

In the ten years from 2000 to 2010 claims against liner agents for errors in passing on reefer temperatures for refrigerated containers or failure to arrange for reefers to be plugged in to the electricity supply at the port have...

01/03/2011

Arctic Arrest

A South American ship agent advised ITIC that the owners of a cruise ship owed them over USD 25,000 relating to the costs of crew and supplies incurred during various calls. Reminders and chasers to the owners had not resulted in...

31/08/2010

Failure to obtain a receipt for equipment delivery

A ship agency office in the Far East reported a case regarding their local office’s failure to obtain evidence of delivering a consignment of goods to a vessel. The case involved a delivery of six portable gas detectors which...

31/08/2010

Delivery of container to wrong party

In November 2000, a liner agent accepted a booking of equipment for transportation from Europe to America. The cargo was in a single 40ft container. The booking was made by a freight forwarder. The bill of lading showed that the...

31/08/2010

Missing containers

A ship agent had been instructed to arrange for five containers to be shipped from the UK. In error, the agency office left a clause on the bill of lading stating “Shipper’s Own Containers”. As a result the containers were...

31/08/2010

Thaw end of the deal

A liner agent accepted a booking of two reefer containers of frozen fish for shipment to China. Instructions were received to ship the cargo at a temperature of minus 20. Unfortunately, when the details of the shipment were being...

01/03/2010

A failure to arrange a veterinary inspection

A container of deep frozen salmon was discharged from a ship at a port in Scandinavia. ITIC’s ship agent member acted as agents for the carriers. All foodstuffs entering the EU from outside the EU must undergo an official...

01/03/2010

Gas free or not gas free

In October 2008, a North American ship agent was nominated for the call of a ship scheduled to load at a terminal on the east coast of USA. After the ship agent notified the terminal of the ship’s pending arrival, the terminal...

01/03/2010

Always read the instructions

A reefer container of star fruit was booked for shipment from the Far East to northern Europe. The shipping instructions from the shipper and the booking confirmation from the shipping line, contained remarks “temp:...

01/03/2010

Pay attention to immigration requirements

A member was appointed as the agent of a ship for approximately 14 days while decommissioning took place. The agent was requested to handle the immigration requirements for the crew and others working on the ship. The agent did...

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