Claims examples

In Ship agency

22/03/2012

A lost volume discount

A ship agent was appointed to provide agency services to a fleet of ships.  One of the duties of the agent under the contract was to liaise with the local Canal Authority to make all necessary arrangements for the fleet to...

22/03/2012

Putting pressure on for payment

Due to local port requirements a ship was required to be escorted through restricted waters into and out of a port by a tug. The owner asked the ship agent to arrange for the tug on their behalf and to invoice them directly. The...
Failing to go cold turkey

22/03/2012

Failing to go cold turkey

A ship agent, arranging for the export of a consignment of frozen turkeys, mistakenly notified the line’s reefer engineers that the cargo needed to be carried at a temperature of +13 deg. C. instead of -25 deg. C.. The mistake...

22/03/2012

Tonnes of trouble

A European liner agent took a booking for a consignment of engineering equipment to be transported by short sea to the Netherlands. The agent issued a bill of lading in accordance with the shipping instructions but included the...

27/09/2011

A question of freight – who pays?

Due to various amendments required by the shipper, liner agents at a load port in South America found themselves reissuing an original bill of lading for a consignment of bananas destined for the United Kingdom no less than six...

28/09/2012

The penalties of stowaways

When a vessel was attempting to leave the berth, the presence of a stowaway onboard was discovered. The ship agent immediately contacted the Immigration Authorities to ask them to remove the stowaway, but failed to notify the...

28/09/2012

Forbidden scrap

A liner agent accepted, on behalf of a shipping line, a cargo of scrap plastic from the southern hemisphere to the Far East. Unfortunately the agents had previously received instructions from their principal not to accept any...

28/09/2012

A tidal change

In early 2011 a ship agent at a tidal port in Japan was asked to provide a tide table to enable the owner of a ship to calculate the permissible drafts for the dates his ship was due to berth at the port. The ship agent duly...

28/09/2012

Berth booking blunder

Ship owners appointed a port agent for the call of their vessel for bunkers. The agent failed to complete the required customs formalities in time to book the berth. Unfortunately, this mistake went unnoticed until the vessel was...

01/03/2011

Not Following Instructions Correctly Results in Cold Spin

Six containers loaded with washing machines were destined for a Venezuelan port via a transhipment port in the same country. The ship agent at the load port incorrectly stated in the cargo manifest that the transhipment port was...

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