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31/08/2010

Fraud through the web

A shipbroker sought ITIC's assistance because fraudsters were using their address and VAT number. They advised that they had received a call from a man whose girlfriend wanted to buy a vintage sports car. The person selling it...

31/08/2010

Missing containers

A ship agent had been instructed to arrange for five containers to be shipped from the UK. In error, the agency office left a clause on the bill of lading stating “Shipper’s Own Containers”. As a result the containers were...

31/08/2010

Thaw end of the deal

A liner agent accepted a booking of two reefer containers of frozen fish for shipment to China. Instructions were received to ship the cargo at a temperature of minus 20. Unfortunately, when the details of the shipment were being...

31/08/2010

Take care who you are writing to

A number of claims against shipbrokers are caused by a failure to take care who a message is addressed to. One example is the broker using the “reply” button, instead of “forward” in email communication. The result being that an...

31/08/2010

Delivery of container to wrong party

In November 2000, a liner agent accepted a booking of equipment for transportation from Europe to America. The cargo was in a single 40ft container. The booking was made by a freight forwarder. The bill of lading showed that the...

31/08/2010

Failure to obtain a receipt for equipment delivery

A ship agency office in the Far East reported a case regarding their local office’s failure to obtain evidence of delivering a consignment of goods to a vessel. The case involved a delivery of six portable gas detectors which...

01/03/2010

While the broker is away ...

In 1993, a shipbroker had a receptionist who filed a demurrage claim into the fixture file without notifying the post fixture staff of its existence. The shipbroker incurred a demurrage claim. Since that date; the company has...

01/03/2010

Pay attention to immigration requirements

A member was appointed as the agent of a ship for approximately 14 days while decommissioning took place. The agent was requested to handle the immigration requirements for the crew and others working on the ship. The agent did...

01/03/2010

A failure to arrange insurance

A ship manager was appointed commercial manager of a ship by its time charterers on the basis of BIMCO Shipman 1998. One of the ship manager’s duties was to arrange insurances if required. The time charterer gave a written...

01/03/2010

Always read the instructions

A reefer container of star fruit was booked for shipment from the Far East to northern Europe. The shipping instructions from the shipper and the booking confirmation from the shipping line, contained remarks “temp:...

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