ITIC member and broker survey 2016 - how good are we?

ITIC would like to thank all members and insurance brokers who took part in ITIC’s survey in January 2016. The feedback gained was very positive. This document will provide you with the results of the survey as well as ITIC’s response. 
 
We said we would make a donation to The Mission to Seafarers for every survey completed and have given the amount of £570 to this charity.
 
The high level indicators were very favourable from both the members and insurance brokers. There was a definite view that service levels had improved, as had the provision of information and communication by ITIC.
 
We are extremely pleased with the results of this survey, however we are very aware that there is more to do to ensure that members and insurance brokers continue to enjoy this high level of satisfaction. You can read the results from the survey by clicking here.