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Welcome to the Autumn edition of the ITIC Claims Review, which is published to coincide with the September 2011 meeting of ITIC’s Board of Directors in Genoa, Italy. ITIC periodically publishes a selection of cases recently handled by the Club - twice yearly in the Claims Review and also in The Wire, a publication which is targeted to particular categories of members. This edition provides a general selection of claims ITIC has resolved over the last year. We hope that these case histories will be of interest to Members and also help them to identify potential problems.